Common questions about the United Community Bank member login and personal account access.
Where is the United Community Bank member login page?
On ucbi.com, the login box is in the top-right corner of every page. Enter your Login ID and password to reach your United Community Bank personal accounts.
Is there a United Community credit union login?
No. United Community Bank is a Member FDIC bank, not a credit union. Searches for United Community credit union login usually mean the United Community Bank login at ucbi.com.
What is my United Community Bank Login ID?
The Login ID is the username you created at enrollment, not your account or card number. Recover it with Forgot Login/Unlock on the login screen.
How do I reset my United Community Bank member login password?
Select Forgot Login/Unlock, verify with a one-time passcode and choose a new password. If the login is locked, call Customer Support at 1-800-822-2651.
How many failed attempts lock the United Community Bank login?
Three invalid attempts lock the UCBI login. Contact Customer Support to reset it rather than continuing to guess.
Is the member login the same in the United Community Bank Mobile App?
Yes. The app uses your online banking Login ID and password; biometric sign in can be enabled after the first login.
Can two people share one United Community Bank login?
Each customer should have an individual member login. Joint owners enroll separately and see the shared accounts after their own sign in.
What appears after United Community Bank member login?
Checking, savings, money market, CDs, credit cards, mortgages and loans, plus transfers, Bill Pay, Zelle®, eStatements, alerts and card controls.
Does United Community Bank have a separate business login?
Business customers use the same ucbi.com login box with business credentials. See the
login account guide.
Who can help if my United Community Bank member login still fails?
Customer Support at 1-800-822-2651, Monday to Friday 8-6 ET and Saturday 9-12 ET, or any United Community Bank office with photo ID.
Can I change my United Community Bank Login ID?
Yes, from Settings after login, or by contacting Customer Support if you cannot sign in.